Sign Up to SENDY
BUY IT
SENDY makes it safe and easy to find used equipment beyond just your local area
SELL IT
SENDY makes it safe and easy to turn gear into cash
RENT IT
Find and rent gear from stores and individuals anywhere and at anytime with the click of a button
SEND IT
SENDY is designed to be the smoothest way to bring the shared economy to adventure sports
1
Buy or make an offer on gear
2
Seller ships gear to you via UPS
3
Receive the gear and approve it
4
Leave a review of the Seller
1
List your gear for sale
2
sell for full price, accept an offer, or make a counteroffer
3
Box up the gear and SEND IT with a pre-paid shipping label provided by SENDY
4
24 hours after the gear is delivered, your funds are released
1
Find the gear you need, where you need it, when you need it
2
Select day, time, hours. Checkout
3
Agree on meet up or pick up location
4
Return the gear
MORE DETAILS
When you Rent or Sell an item, your funds will be transferred to your SENDY wallet. The funds in the wallet can be used on SENDY, or be transferred to your account.
Download the App
on iPhone and Android.
on iPhone and Android.
Make your orders and sales faster with our crossplatform application
Download the App
on iPhone and Android
on iPhone and Android
Make your orders and sales faster with our
crossplatform application
crossplatform application
Frequently Asked Questions
Payments
How do I get paid?
When someone orders your item, SENDY secures the payment while the item is in transit.
Once the item arrives at its destination, the buyer has 24 hours to confirm receipt of the item (using the app).
If the buyer fails to confirm receipt, the money is automatically transferred to your SENDY wallet at the end of the 24-hour window.
Once the money is in your wallet, you can either use it on SENDY or transfer it to your connected bank account with a minimal fee (.025 % + 25 cents).
Returns
What items are eligible for a return?
An item is only eligible for a return if it does not match the photos and description that the seller provided in the listing. If the item is truly different from what was pictured and described, feel free to contact the SENDY team, and we can help you with the return. If the item doesn't fit, it is NOT eligible for return, but you can always turn around and list it for sale on SENDY.
When I return an item, when do I get my refund?
You will receive your refund once the item has been returned to its original owner.
How do I return an item?
Returns are only permitted if the item does not match the photos and description provided by the seller.
Returns are not permitted if the item doesn't fit unless the size you received is not the size the seller advertised in their listing.
The team at SENDY will be more than happy to get you a return shipping label for a return, and your refund will be processed as soon as the item is scanned and delivered to the original seller.
Orders
What do I do if I buy an item and the Seller is unresponsive?
If the seller is unresponsive to the order you have placed, try sending them a message directly to their SENDY account.
If that doesn't work, feel free to contact the SENDY team via the support module, and we will try to contact them by phone or email.
A refund will automatically be processed if the seller is unresponsive for 10 days, but SENDY support will cancel the order for you if you need a refund sooner.
Refunds generally post within 1-2 days in the form of reversals.
What if my seller cancels the order I placed?
Odds are that the seller no longer has the item because they sold it through another channel or decided not to sell.
In the event that your purchase is cancelled by the seller, your refund will process automatically.
Refunds usually take 1-2 business days, depending on your bank.
Feel free to contact SENDY support with any questions.
Shipping
How does shipping work?
Once an order has been placed, SENDY holds the funds until the gear has been scanned and delivered and the buyer has a chance to inspect the item.
When an item is sold, the seller receives a prepaid shipping label, which they can find on their order status page.
Sellers can print this label at home or at the UPS store for around $3.
Shipping is calculated at checkout and paid for by the buyer.
Sellers are responsible for packing the item properly. We always recommend reusing old boxes and packaging.
All status and tracking updates are available through SENDY on the order status page for each piece of gear in transit.
Once delivered, the buyer is given 24 hours to inspect the package and complete the transaction (using the app).
If the buyer fails to complete the transaction, the funds are automatically released to the seller after 24 hrs.
Payments are released based on the arrival of the package, so every item sold on SENDY must be shipped with the correct (provided) label.
Rentals
How do I find items for Rent on SENDY?
At the top of the SENDY feed or homepage you will see a toggle to switch from BUY to RENT.
Select RENT and you will be able to browse available products in your area using the map view or list view. Use filters to get more specific regarding sizes brands or types of gear.
How do I Rent an item on SENDY?
After finding an item you would like to rent, click the RENT button. Confirm the pickup location, the date, and the time you would like to rent the item. Use the calendar and time sliders at the bottom of the screen to select the specific times you would like to pick up and drop off your item. You'll then see a summary of charges (plus a damage deposit) required to rent the item. On the order summary page, review all payment details, location, and rental times, and click 'confirm order.' The owner of the item will confirm the request, and you'll be able to chat with the owner before picking up your gear to ensure everything is smooth as butter.
What happens if a item gets damaged during a rental?
All rental listings are required to have a damage deposit associated with the item. The amount is determined by the item's owner and should be sufficient to cover any likely damage beyond regular wear and tear. If an item is damaged while being rented on SENDY, before and after photos will be reviewed by the SENDY support team, and the deposit can be released to cover the cost of repairs. If the damage exceeds the deposit amount, the SENDY team will review the cost of repairs and the situation in which the damage occurred, and additional funds may be released.
How can I modify or extend my rental?
All changes to the rental period or rental dates must be submitted through the SENDY app or website and approved by the owner of the item(s). You can always use the chat function to speak directly with the other party and ensure the requested changes work for everyone involved.
What if I cannot find what I am looking for?
Sorry! More and more gear is being dropped for Rent on SENDY, but please let the SENDY team know what you are looking for, and we'll do our best to get it onto the SENDY platform. We'd love your input on what we are missing and where it is missing, and will do our best to get some options for you on the platform ahead of your trip.
Is insurance available for rental gear on SENDY?
At the moment, we do not offer insurance for gear rentals or trips booked through SENDY. We are working on a platform solution for this, but in the meantime, we suggest that users carry their own insurance in case of injury or damage to personal property. The damage deposit collected and held by SENDY during a rental can be used to cover the deductible if making a claim to third-party insurance.