When someone orders your item, the payment is secured in escrow while the item is in transit. Once the item arrives at its destination, the buyer has 24 hours to confirm receipt of the item (using the app). If the buyer fails to confirm receipt, the money is automatically transferred to your SENDY wallet at the end of the 24-hour window. Once the money is in your wallet, you can either use it on SENDY or transfer it to your bank account with a minimal fee (.025 % + 25 cents).

An item is only eligible for a return if it does not match the photos and description that the seller provided in the listing. If the item is truly different from what was pictured and described, feel free to contact the SENDY team, and we can help you with the return. If the item doesn't fit, it is NOT eligible for return, but you can always turn around and list it for sale on SENDY.

You will receive your refund once the item has been returned to its original owner.

Returns are only permitted if the item does not match the photos and description provided by the seller. Returns are not permitted if the item doesn't fit unless the size you received is not the size the seller advertised in their listing. The team at SENDY will be happy to provide you with a shipping label for a return. Your refund will be processed as soon as the item is scanned and delivered back to the original seller.

If the seller is unresponsive to the order you have placed, try sending them a message directly to their SENDY account. If that doesn't work, feel free to contact the SENDY team via the support module, and we will try to contact them by phone or email. A refund will automatically be processed if the seller is unresponsive for 10 days, but SENDY support will cancel the order for you if you need a refund sooner. Refunds generally post within 1-2 days in the form of reversals.

Odds are that the seller no longer has the item because they sold it through another channel or decided not to sell. In the event that your purchase is cancelled by the seller, your refund will process automatically. Refunds usually take 1-2 business days, depending on your bank. Feel free to contact SENDY support with any questions.

Once an order has been placed, SENDY holds the funds until the gear has been scanned and delivered and the buyer has a chance to inspect the item. When an item is sold, the seller receives a prepaid shipping label, which they can find on their order status page. Sellers can print this label at home, or at the UPS store for around $3. Shipping is calculated at checkout and paid for by the buyer. Sellers are responsible for packing the item properly. We always recommend reusing old boxes and packaging. All status and tracking updates are available through SENDY on the order status page for each piece of gear in transit. Once delivered, the buyer is given 24 hours to inspect the gear and complete the transaction using the SENDY app. If the buyer fails to complete the transaction, the funds are automatically released to the seller after 24 hrs. Payments are released based on the arrival of the package, so every item sold on SENDY must be shipped with the label we provide.

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At the top of the SENDY feed or homepage, you will see a toggle to switch from BUY to RENT. Select RENT and you will be able to browse available products in your area using the map view or list view. Use filters to get more specific regarding sizes, brands, or types of gear.

After finding an item you'd like to rent, click the "Rent" button. Confirm the pickup location, the date, and the time you would like to rent the item. Use the calendar and time sliders at the bottom of the screen to select the specific times you would like to pick up and drop off your item. You'll then see a summary of charges (plus a damage deposit) required to rent the item. On the order summary page, review all payment details, location, and rental times, and click Confirm Order.' The owner of the rental item will confirm the request, and you'll be able to chat with them before picking up your gear to ensure that everything goes smoothly.

All rental listings are required to have a damage deposit associated with the item. The amount is determined by the item's owner and should be sufficient to cover any likely damage beyond regular wear and tear. If an item is damaged while being rented on SENDY, before and after photos will be reviewed by the SENDY support team, and the deposit can be released to cover the cost of repairs. If the damage exceeds the deposit amount, the SENDY team will review the cost of repairs and the situation in which the damage occurred, and additional funds may be released.

All changes to the rental period or rental dates must be submitted through the SENDY app or website and approved by the owner of the item(s). You can always use the chat function to speak directly with the other party to ensure the requested changes work for everyone involved.

More and more gear is being added for Rent on SENDY all the time, but please let the SENDY team know what you're looking for and where you'd be using it, and we'll do our best to get it onto the SENDY platform. We'd love your input on what we are missing, and will do our best to get some options for you on the platform ahead of your trip.

At the moment, we do not offer insurance for gear rentals or trips booked through SENDY. We are working on a platform solution for this, but in the meantime, we suggest that users carry their own insurance in case of injury or damage to personal property. The damage deposit collected and held by SENDY during a rental can be used to cover the deductible if making a claim to third-party insurance.

Title: includes year, brand, model, size, and condition Cover photo: shows full item clearly Close-up photos of details, damage, and upgrades Description covers: Light use, purchase date, usage (miles/days) Stored indoors List upgrades/extras Mention any scratches or wear Reason for selling or renting Set a price based on similar listings Consider pricing lower for a quicker sale If flexible, add “Or Best Offer” For rentals, offer 20–30% off weekly bookings Clearly state pickup/shipping options If shipping, pack carefully and include the cost Respond promptly to messages Include a bonus item if you can (spare tube, stomp pad, etc.) Be polite